How Deliveroo managed their surges in demand during COVID-19
Deliveroo, London's largest home food delivery site, used the Coople platform to quickly find skilled workers who supported their teams through the COVID-19 crisis.
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How did Coople help?

Due to the restrictions placed on restaurants, Londoners still sought to satisfy their food cravings, but at home. This meant that Deliveroo Editions saw a huge demand in home delivery orders. In order to keep up with the demand, and not let customers down, Deliveroo Editions needed employees at multiple locations within just a few hours.

By using the biggest online staffing platform in Europe, Deliveroo Editions was able to publish jobs across multiple locations and hire the right workers quickly. With thousands of motivated and skilled workers available, Coople’s algorithm instantly matched the job requirements with workers who had the right skills and experience. Within minutes of the jobs being posted across multiple locations, dozens of highly rated applicants applied, which meant Deliveroo Editions could fill all positions within the hour.

The challenge

  • Fill all operational gaps, with skilled and motivated staff, during spikes in orders

  • Cover several varying job roles daily across multiple locations with local candidates

  • Onboard fully vetted staff within hours to cover for self-isolating employees

  • Provide staffing flexibility for when lockdown measures are relaxed

The solution

Using Coople, Deliveroo Editions instantly tapped into a pool of 100,000+ motivated flexible workers ready to help out during this crisis. The Coople platforms algorithm made it easy to quickly match Deliveroo Editions multiple jobs with qualified workers. This is what the process looked like:


The results

Fully vetted workers

Fully vetted workers

Dozens of highly rated and qualified candidates applied within a few minutes

Fast delivery

Motivated workers across a variety of job profiles ready to start within a few hours

Time saved

Large amount of time saved on recruiting & ability to instantly scale down once the measures are relaxed

What Deliveroo Editions think about us:

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